Housing policies, plans and strategies

HRA Business Plan and Budget Update 2026-27

This report presents the latest position for the 30 Year Business Plan (BP) for the Housing Revenue Account (HRA)

Housing allocation scheme

We publish a housing allocations scheme which sets out who is eligible to apply for housing and how applicants are prioritised.

Housing strategy 2024 to 2029

Our 5 year plan to improve housing services, provide safe and affordable homes, and meet the needs of our residents.

Council housing asset management strategy 2024 - 2029

Housing resident engagement strategy 2024 to 2029

Our framework for how we will listen and act on residents’ views to influence decisions, strategies, policies on Croydon's housing supply.

Homelessness and rough sleeping strategy 2024 to 2029

This sets out our plans for reducing the challenge of homelessness and rough sleeping strategy in our borough over the next 5 years.

Abandoned properties policy

The abandoned properties policy outlines our approach to managing abandoned council properties.

Antisocial behaviour

Contact details of agencies and organisations which can help with anti-social behaviour.

Asbestos management policy

This policy outlines the London Borough of Croydon’s approach to asbestos management in the council's owned, and managed properties.

Aids and adaptations policy

Our duties and responsibilities for helping our older and infirm residents to live independently.

Communal areas and private balconies storage policy

Our approach to maintain health and safety in communal areas and private balconies.

Condensation, damp and mould policy

Our approach to managing damp and mould in the domestic properties that it owns and manages.

Decant policy

The decant policy outlines our approach to the management of decants when we decide that residents must be moved temporarily or permanently and can be applied to all council owned properties.

Disrepair Policy

Our approach to delivering and managing a housing disrepair service.

Domestic abuse policy

Our approach to how we aim to reduce risk to victims and survivors of domestic abuse.

Electrical Safety Policy

The Policy outlines our approach to managing electrical safety in council owned and managed properties and communal areas.

Fire and building safety policy

Our policy on how we meet the legal obligations for fire and building safety in the borough.

Gas Safety Policy

The Policy outlines our approach to managing Gas Safety in Council owned and managed properties.

Good neighbourhood management policy

This policy sets out our approach to maintaining and improving neighbourhoods and the way we manage them.

Hoarding and self neglect policy

This policy details how We will manage the issue of compulsive hoarding and unsanitary properties within our housing stock.

Income recovery policy

Our approach to effective income recovery service for our owned and managed properties.

Major Works and S20 Consultation Policy

Lift safety policy

This policy sets out how we will ensure that lifting equipment is kept and maintained to a safe standard for use by our residents and employees, the public, and lift maintenance personnel.

Mutual exchange policy

The mutual exchange policy sets out our approach to managing mutual exchanges and promoting choice, mobility and making the best use of our stock.

Mechanical and electrical tier 2 safety inspections policy

The Policy outlines our approach to managing compliance with Mechanical and Electrical Tier 2 safety inspections in Council owned and managed properties.

Person centred fire risk assessment and personal emergency evacuation plan policy

The Policy outlines our approach to delivering person centred fire risk assessments (PCFRA) and personal emergency evacuation plans (PEEP) in the Councils owned and managed properties.

Repairs and Maintenance Policy

This policy outlines our approach to providing an efficient repairs service that keeps council homes well maintained.

Non- access policy

Our approach to managing access to residents’ homes to carry out essential inspections, repairs, and safety works.

Safeguarding policy: housing management

This policy outlines what is expected of housing management staff, contractors, individuals and partners, together with the escalation and referral process.

Subletting policy

This policy outlines our approach to requests for subletting in a council property.

Temporary Accommodation charging policy

This policy applies to all Temporary Accommodation provided by the Council in connection with discharging its homelessness functions or preventing a person from becoming homeless.

Succession Policy

The Succession policy sets out our policy as to who may succeed to a property upon the death of a tenant.

Tenant management policy

Our approach to the management of our tenancies.

Tenant audit policy

This policy outlines our approach to the management of Tenancy Audits.

Unacceptable behaviour policy

Our policy on unacceptable behaviour towards our staff.

Void management policy

The void management policy explains our approach to managing the empty homes we own.

Vulnerabilities and reasonable adjustments policy

This policy outlines our approach to ensure people with vulnerabilities can access housing services and making resonable adjustments to our services.

Water hygiene and legionella safety policy

This policy sets out our approach to managing water hygiene systems and legionella within its domestic housing stock.

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