London Borough of Croydon

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Accessibility statement

This website is run by Croydon Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • embedded videos do not all have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • some of the code is not compliant with AA WCAG standards.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Croydon Digital Service: digital@croydon.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Croydon Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This website is in the process of being replaced by a new more accessible version. Known issues are listed in the test results reports. To make content as accessible as possible, each section is being redesigned and published on the new webasite as soon as it is ready. Sections which are available on the new website are listed in the accessibility statement of the new website. 

Disproportionate burden

Legacy code

This website was launched in 2015 contains non-compliant code and content. A programme is underway to redesign the content and replace the code so it is compliant with AA accessibility standards. We have assessed that updating this website would be a disproportionate burden within the meaning of the accessibility regulations, and all our efforts are directed at creating a new more accessible website.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Forms and applications linked to from this website are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

We’ve assessed the cost of fixing interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are currently piloting new applications to replace many of our forms and transactions.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We endeavour for any new PDFs we publish to meet accessibility standards, and we are also developing ways to publish files in accessible HTML formats on our new website.

How we tested this website

Automated testing

This website was last tested on 21/09/2020. The test was carried out by Siteimprove.

We tested all web pages within the following sections of the website:

Benefits and council tax
Business and investment
Community and life events
Council and elections
Education and learning
Environment
Health and social care
Housing
Leisure and culture
Parking, streets and transport

Download summary report (PDF, 0.5MB)

Download the detailed report (CSV, 0.08MB)

Statement history

This statement was prepared on 21 September 2020. It was last updated on 21 September 2020.