Mutual exchange policy

The mutual exchange policy ensures that all mutual exchange applications are dealt with consistently, fairly, and in accordance with legislation.

This policy:

• promotes choice for tenants
• provides staff and tenants with a clear framework for undertaking mutual exchanges
• ensures staff and tenants understand the implications of mutual exchange
• defines the obligations and responsibilities throughout the process
• the circumstances for assigning or surrendering a tenancy
• sets out the grounds for refusing an exchange

Download the mutual exchange policy (PDF, 429KB)