information and service updates | Bin collection issues
Register to pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands.
You can check your current balance, payments made and instalments due online 24 hours a day in My Account.
Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay.
Let us know if your circumstances change, including your income, where you live, who is living in your home and if someone has passed away.
Check if you're eligible for a discount or reduction on your Council Tax bill – for example, if you're a full-time student, a sole occupier or you are affected by coronavirus.
Find out your Council Tax band and understand how your money is spent.
If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund.
Council tax is payable on properties that are empty, including second homes.
Responsibilities relating to Council Tax for landlords.
You can appeal against certain decisions, such as your liability, your Council Tax band, or your eligibility for an exemption or discount.
We are currently reviewing all of our customers’ accounts with a 25% single person’s discount. The review is being carried out by a private company, NEC on behalf of the council.
© Croydon Council 2021