Housing resident engagement strategy 2024 to 2029

Our framework for how we will listen and act on residents’ views to influence decisions, strategies, policies on Croydon's housing supply.

This is the first strategy of its’ kind in Croydon for a number of years. The aim of the strategy is to ensure that our residents' voices are heard.

We commissioned tenant engagement experts to help develop a framework that would ensure residents’ voices are strongly embedded across the council. Key aims from these experts include:

  • building a team of staff and residents who would create this new framework
  • introducing significant concepts including lived experience and an understanding of what ‘silent voices’ means
  • delivering a series of recommendations for improvement 

Download the housing resident engagement strategy 2024 to 2029 (PDF, 17MB).