Repairs to council homes

Your feedback is important as it allows us to identify how we are performing as a service and where we may need to make improvements. There are a number of ways you can provide your feedback to us including satisfaction surveys, residents involvement groups and learning from complaints.

After your repair has been completed

If you have given us your mobile number you will be sent a short text survey to ask if your repair has been completed to your satisfaction.

Customer satisfaction

We might phone, email or send you a postal survey to find out how satisfied you were with the way in which your repair was dealt with from when you reported it to when the work was completed.

Meeting & focus groups

We might invite you to join meetings and focus groups where we will talk through changes to the way in which the repairs service is delivered and ask for your input and suggestions on this.

Compliments and complaints

If you would like to let us know when you have received a good service or have a problem with the repairs service, please contact us using the contact details at the bottom of the page.

For complaints we will try our best to resolve your issue but if your are not satisfied with the response you can make a formal complaint using the councils complaint procedure.

You can do this by:

• completing our online complaints form by clicking on the link Complaints form
• telephoning our contact centre on 020 8726 6101

We aim to provide you with an excellent service at all times, but if you feel that we are not meeting these standards, please tell us as we value your feedback.