Council tenants

Information on moving home, tenancy and rent, property maintenance and safety, tenant satisfaction, contents insurance, fraud and council estate parking, and resident involvement.

Your tenancy and rent

Information about paying your rent, how to contact your tenancy officer, and conditions of your tenancy.

Customer Influence and Assurance Panel

Help us improve our Housing Services across the borough. Have your say, participate and help shape the future.

Condensation, damp and mould

We are committed to addressing reports of condensation, damp and mould within our properties.

Manage your housing rent online

You can check your account balance, print statements, and make a payment.

Housing maintenance and safety

Repairs to council homes, anti-social behaviour, housing estate services, communal entrance keys and fobs, estate inspections and installation of sprinkler systems.

Tenants satisfaction measures

Tenants satisfaction with their home and the services provided by the council.

If you want to move

The Housing Moves scheme, the Seaside and Country Homes scheme, grants for moving to a smaller home, mutual home exchange and applying for a transfer.

Resident involvement

The different ways residents can get involved and have their say about housing services.

Housing estate services

Council housing caretaking service and responsibilities.

Fire safety

General fire safety advice, what to do in the event of a fire, and evacuation plans, as we build on our commitment to provide safe homes to all council residents.

Housing improvement programme

We have launched a major improvement programme across housing services after commissioning an independent investigation into unacceptable conditions in some of the council properties at Regina Road.

Every year, we make a capital investment in excess of £20 million pounds across the borough’s council homes. Our Asset Management Strategy explains our approach to how we maintain and invest in homes for the coming years.