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Reporting a repair, what we will repair, your responsibilities, annual gas service, emergency repairs and more.
These are:
Repairs covered under the concessionary repairs scheme are shown in bold. More details about concessionary repairs scheme.
+ minor repairs are those that are possible to carry out without the need for special tools or expensive materials and/or equipment.
* If you are replacing a fluorescent tube, remember to dispose of this responsibly. You can do this at your local recycling centre.
If your property has a private garden you are responsible for:
Repairs covered under the concessionary repairs scheme are shown in bold. More details about concessionary repairs scheme can be found on here.
You are responsible for replacing any cracked or broken glass to the interior of your property and for the full cost of repairing or replacing external glazing arising through carelessness or deliberate damage or where you cannot provide a crime reference number.
If the damage has been caused by a break in or vandalism you must:
If any items in your property have been gifted as part of your tenancy e.g. laminate flooring or a garden shed, you would have signed a gifted items form when you signed up for your tenancy to confirm that you are aware these are non-standard items and you are responsible for the repairs and maintenance of these yourself and any repairs will not be carried out by the council.
Floor 2, Zone F, Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA
United Kingdom
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