Scheduled maintenance:
some of our online forms will be unavailable on Tuesday 2 September between 5.30pm and 6.30pm. We apologise for the inconvenience.
Reporting a repair, what we will repair, your responsibilities, emergency repairs and more.
Help stop blockages in pipes and sewers by only flushing the right things down the toilet and putting the rest in the bin. This will help keep pipes and drains flowing smoothly.
Every year we clear around 5,364 blockages, many of which are caused by wet wipes, sanitary items, and cotton pads that do not break down.
When these items are flushed down the toilet, they ball up with cooking fats and oils to form ‘fatbergs’ which block pipes. This can force raw sewage to back up into drains, plugholes and toilets, potentially flowing back into your home.
To help us keep our pipes flowing you should:
You should never:
NEW Help improve this site by giving feedback Show Hide
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.