London Borough of Croydon

Coronavirus/COVID-19:

Due to the developing coronavirus situation, our response to your complaint may take longer than the target 20 working days. We are sorry for this delay. We will respond to you as quickly as we can.

Council services are also experiencing delays and some closures. If you need urgent support please contact us.

Tell us, we are listening

You can use this form to tell us about a new issue, complain about an unresolved issue or write compliments about our services or our staff.

Please provide as many details as possible when filling in the boxes. We are unable to fully investigate anonymous complaints.

Visit the complaints policy and procedure webpage to read more about our complaints process.