Repairs to council homes

If you smell gas

If you smell gas, it's crucial to act quickly and stay safe.

Immediate actions

• open windows and doors to ventilate the area
• turn off the gas supply at the mains tap (usually near the meter), if it's safe to do so
• avoid flames and sparks: do not smoke, light matches, use a mobile phone, or use electrical switches
• evacuate the property and ensure everyone else leaves

Call for help

1. Contact the National Gas Emergency Service immediately on 0800 111 999 (available 24/7 and free to call)
2. Follow the advice given by the emergency operator
3. Wait outside for the emergency engineer to arrive

After you have called National Gas Emergency Service, call us on 020 8726 6101 to report the issue for an emergency call out. Do not go back into the property until advised to do so.

If you feel unwell

• Symptoms like dizziness, nausea, headaches, or fatigue may indicate exposure to gas or carbon monoxide
• Get into fresh air immediately
• Seek medical attention and let them know you may have been exposed to a gas leak

Water leaks outside your property

If the leak is outside of your property boundary then you must report it directly to your water provider. Details of your water provider can be found on your water rates bill.

The telephone numbers for the main water providers are:

• Thames Water: 0800 316 9800
• Southern Water: 0330 303 0368
• SES Water: 01737 772000

Out of hours service

Our out of hours service is for emergency repairs that cannot wait until the next working day. Our staff will handle your enquiry, and if it is felt not to be an emergency, they may pass it to our contractors to respond during normal working hours.

To report an out of hours emergency repair, call us on 020 8726 6101.