Utility emergencies and out of hours service
Gas leaks
If you smell gas in your home:
- make sure all gas appliances are switched off
- turn off the main source of the gas (if possible)
- open windows
Do not smoke, operate a mobile phone or electrical switches in the property whilst doing the above. Leave the property and phone Transco on 0800 111 999 immediately.
After you have called Transco, call us on 020 8726 6101 to report the issue for an emergency call out. Do not go back into the property until advised to do so.
Water Leaks outside your property
For water leaks outside the boundary of your property, report to your water provider. Details of your water provider can be found on your water rates bill.
The telephone numbers for the main water providers are:
- Thames Water: 0800 316 9800
- Southern Water: 0330 303 0368
- SES Water: 01737 772000
Out of hours service
Our out of hours service is for emergency repairs that cannot wait until the next working day. Our staff will handle your enquiry, and if it is felt not to be an emergency, they may pass it to our contractors to respond during normal working hours.
To report an out of hours emergency repair, call us on 020 8726 6101.
Repairs - council homes
51.371694353141, -0.098737478256226
Floor 2, Zone F, Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA
United Kingdom