Overview

Section 114 limitations

At the end of 2020, we issued a Section 114 notice which forces legal constraints on our spending. 

This may mean that some repairs aren't possible. For example, we will only be able to repair communal areas if there's an immediate health and safety risk. 

COVID-19 restrictions

We can still make most home repairs, if there are any restrictions we'll let you know when you report the problem. 

We will follow government guidelines on social distancing at all times, and ask you to do the same. We may ask you to leave the room while a repair takes place. 

In some cases, we can only carry out an emergency repair to make your home safe. If this happens, we will arrange a full repair at a later date.

View the latest status of housing services on our housing service status page.

Reporting an issue

Report an emergency repair

Repairs helpline
Telephone: 020 8726 6101  
Open 24 hours a day 7 days a week

Report a new issue through My Account

Report new issue

Contact the repairs team

Repairs Team
Telephone: 020 8726 6101  
Email croydonrepairs@axiseurope.com
Open 9 to 5, Monday to Friday

For other housing queries, please contact your tenancy officer.

Having your say and getting involved

You can get involved and have your say about our housing services through the council’s resident involvement team and by following the resident involvement Facebook page.

Safety First!

We've adapted our home repairs service to keep you and your homes safe during the coronavirus pandemic. Read our safety first information.

What will happen when we visit to repair

When our staff attend to a repair, they will ask if it is possible for you to move to a different room while they carry out the repair. They will wear PPE and wash their hands when entering and leaving the property.