Help signing in to My Account

Help when signing into My Account, including how to reset your password.

If you're having problems signing in to My Account, you may need to create a new account or reset your password.

You might need to create a new account

You might need to create a new account if you:

  • haven't already already created an account 
  • have forgotten which email address you previously used
  • can't access the email address you used before

Start now 

You might need to reset your password

You might need to reset your password if you:

  • have forgotten your My Account password
  • haven't signed in for a while – this is because we've recently made your account more secure and need you to reset your password

To reset your password, follow these 3 steps.

  1. Go to My Account and click 'Forgot your password' to start.

  2. Request a verification code and it'll be emailed to you. Once you have it, enter the code into the password reset screen. 

  3. Set a new password to sign back in to My Account.