If you're having problems signing in to My Account, you may need to create a new account or reset your password.
You might need to create a new account
You might need to create a new account if you:
- haven't already already created an account
- have forgotten which email address you previously used
- can't access the email address you used before
You might need to reset your password
You might need to reset your password if you:
- have forgotten your My Account password
- haven't signed in for a while – this is because we've recently made your account more secure and need you to reset your password
To reset your password, follow these 3 steps.