Help signing in to My Account
Help when signing into My Account, including how to reset your password.
If you're having problems signing in to My Account, you may need to create a new account or reset your password.
You might need to create a new account
You might need to create a new account if you:
- haven't already already created an account
- have forgotten which email address you previously used
- can't access the email address you used before
You might need to reset your password
You might need to reset your password if you:
- have forgotten your My Account password
- haven't signed in for a while – this is because we've recently made your account more secure and need you to reset your password
To reset your password, follow these 3 steps.
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Feedback
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.