Since December 2021, the way you view your housing benefit and council tax support entitlement letter online has changed and you need to re-register.

What you need to register

  • your first and last name as they appear on your benefit letter
  • your national insurance number
  • an email address
  • date of birth
  • current benefit claim reference

Start now

Benefits of using My Account

By signing up for your housing benefit or council tax support account, you can:

  • view your benefit entitlement letters online

  • update your contact details

  • switch to paperless notifications - once registered you will no longer receive entitlement letters by post

  • get email notifications when new entitlement letters are ready

Already registered ?

You must have already re-registered for housing benefit or council tax support in My Account since 9 December 2021.

Sign in

Housing Benefit and Council Tax Support

Office hours
Monday to Friday 9:00 am - 4:00 pm
Saturday and Sunday Closed


Housing Benefit and Council Tax Support, Croydon Council, Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA , United Kingdom