Report a rubbish collection problem

Thursday 23 and Friday 24 September

Disruption to paper/card and food waste collections

We're sorry that due to an ongoing nationwide HGV driver shortage, some waste and recycling collections are delayed. 

Some collections of paper/card and food waste will be suspended on Thursday 23 and Friday 24 September.  This will affect properties in the following postcode areas: CR0, CR2, CR5, CR7, SE19, SE25 and SW16.

If your paper/card and food waste collections are missed, please leave your bins at the front of your property over the weekend. If your bins have not been collected by Sunday evening, then you should bring them in and wait until your next scheduled collection. 

Check your collection date

There is no need to log a missed collection on My Account unless the new date has passed.

We appreciate your understanding while Veolia recruits and trains more new HGV drivers. We are also working closely with neighbouring boroughs to keep waste, recycling and other environmental services running.

Report a missed collection

If your rubbish collection is missed, or you have any other problem with the collection, you must report it within 2 working days, starting at 10pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem.

You can report a rubbish collection problem in My Account - rubbish and recycling.

Report now

We will not return if the collection was not our mistake, for example if your rubbish bin:

  • was not left for collection at the front of your property
  • contained food waste
  • contained textiles
  • contained batteries
  • contained electrical waste
  • contained garden waste
  • contained DIY waste
  • was over-filled, preventing the lid from closing

In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account - rubbish and recycling. You will have to wait for your next collection.