Report a rubbish collection problem
Report a missed collection
If your rubbish collection is missed, or you have any other problem with the collection, you must report it within 2 working days, starting at 10pm on the day of the collection.
If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem.
You can report a rubbish collection problem in My Account.
We will not return if the collection was not our mistake, for example if your rubbish bin:
- was not left for collection at the front of your property
- contained food waste
- contained textiles
- contained batteries
- contained electrical waste
- contained garden waste
- contained DIY waste
- was over-filled, preventing the lid from closing
In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account. You will have to wait for your next collection.