What goes in your general rubbish bin, house rubbish collections, flat and estates rubbish collections, check your collection days, report a missed collection and how to order a replacement rubbish bin.
Report a rubbish collection problem
Driver shortage impacts waste and recycling collections
Collections of recycling and general waste continue to be impacted by a national shortage of HGV drivers. Covid-related staff absence has placed the collections service under additional pressure in recent weeks. We are working with our collection contractor, Veolia, on a daily basis to review driver numbers and put as many crews out as possible. Despite this, some collections are taking place later than scheduled.
Collections during the hot weather
In order to prioritise the health and safety of staff during the very hot weather, some collections are taking place earlier than usual to avoid the hottest time of the day.
Update: Monday 13 August
We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.
If your entire street is not collected
If your street is not collected on schedule, please don’t report this as a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible.
If other properties on your street are collected
Please continue to report individual missed collections - where crews collect from other properties on their street but miss yours - in the same way as usual.
Report a missed collection
If your rubbish collection is missed, or you have any other problem with the collection, you must report it within 2 working days, starting at 10pm on the day of the collection.
If we missed your collection by mistake, we aim for this to be collected by the end of the following weekend. If the missed collection is not resolved by then, please wait until your next collection date to present your bin.
You can report a rubbish collection problem online.
We will not return if the collection was not our mistake, for example, if your rubbish bin:
- was not left for collection at the edge of your property where it meets the public highway
- contained food waste
- contained textiles
- contained batteries
- contained electrical waste
- contained garden waste
- contained DIY waste
- was over-filled, preventing the lid from closing
In these cases, we will put a tag on your bin to explain why it was not collected. You will then have to wait for your next collection.