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This is causing long wait times. We apologise for the inconvenience.
What goes in your general rubbish bin, house rubbish collections, flat and estates rubbish collections, check your collection days, report a missed collection and how to order a replacement rubbish bin.
If you are currently waiting for a new general waste bin to be delivered, you can leave waste in tied bags in the place you would normally leave your bin for collection. This is only for general waste - you can not leave recycling in this way.
We will prioritise the delivery of new bins to residents who have no waste or recycling bins.
You can order a new bin, a replacement or a repair to a bin.
The fee for a 180 litre rubbish bin is £39.00.
Find out more information about the new fees for bins and boxes.
If it has been more than 4 weeks since you ordered a bin you can check your order status.
Use the link in your confirmation email to cancel a bin before it is delivered, or to return it within 14 days for a refund.
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