Information for council tenants services & information
Use the housing tenancy contact form for all enquiries relating to your council tenancy
We will offer most eligible applicants a fixed term flexible tenancy. We consider this reasonable in the majority of cases as it allows for a regular review of the needs of the tenant and their household, a review of how the tenancy has been conducted, and an opportunity to look at current and future housing options
All tenancy surgeries and tenancy-related home visits are cancelled until further notice, and caretakers will only carry out priority work.
Tenancy officers deal with enquiries relating to council homes and their residents.
Ways in which council tenants can pay their rent and contact information for those needing help to make their payments.
Looking for somewhere to park your car or motorbike? We have a selection of garages available for rent throughout the borough.
Are you sleeping rough, Do you want to tell us about someone sleeping rough or are you a volunteer working with rough sleepers. Find out how we can help.
Your responsibilities and the council's responsibilities in respect of your tenancy
Advice on how to deal with nuisance behaviour such as noise, harassment and anti-social behaviour.
Our responsibilities, your responsibilities, how to report a repair, repairs that are rechargeable and dealing with repairs in communal areas.
We give practical help and advice on ways to prevent accidents in the home.
Council housing caretaking service and neighbourhood warden service
Replacement or additional communal entrance keys or fobs are available to purchase from the Lettings Team at Bernard Weatherill House.
Find out how to transfer. There are also grants available for those moving to a smaller home.
Situations for which you can apply to have your tenancy agreement changed.
Croydon council does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.
Stop housing cheats. How to recognise and report illegally occupied homes.
Estate inspections take place three times a year on our council estates. A small group of residents inspects the area with officers from the tenancy, neighbourhood services and repairs teams.
Find out if you can apply for a parking permit for the council estate where you live
Croydon Community Mediation (CCM) offers an impartial mediation service to borough residents.
Croydon landlord services is trialling the use of an electronic device for council staff who are required to work on their own when visiting residents and/or working within the community.