London Borough of Croydon

How to report a missed collection

Only report a missed collection if you have:

  • put the bins or boxes out before 6am on the correct day of collection. You can find your collection date by visiting the ‘About your area’ webpage.
  • presented them just inside of your property boundary (please do not leave it on the pavement)

You will only be able to report a missed collection after 6pm on the day of collection.

Household refuse, food waste or green/blue box collections

To report a missed collection, log into MyAccount and click on the ‘Missed bin collectionunder the Report it section of the page.  If you don’t already have a MyAccount you can register here.

Garden waste collection

To report a missed garden waste collection, you must have already subscribed and paid for the new garden waste service. If you have, then log into MyAccount and click on the ‘Missed bin collection’ button beneath the garden waste bin.