How to report a missed collection
Only report a missed collection if you have:
- put the bins or boxes out before 6am on the correct day of collection. You can find your collection date by visiting the ‘About your area’ webpage.
- presented them just inside of your property boundary (please do not leave it on the pavement)
You will only be able to report a missed collection after 4pm on the day of collection.
Household refuse, food waste or green/blue box collections
To report a missed collection, log into MyAccount and click on the ‘Missed bin collection’ under the Report it section of the page. If you don’t already have a MyAccount you can register here. Sign up for SMS updates and we’ll let you know when the missed collection has been made.
Garden waste collection
To report a missed collection or any other issue with you Garden waste, you must have already subscribed and paid for the new garden waste service. If you have then log into the Garden waste missed collections section of MyAccount and click on the report an issue icon
Once we have received your request, we will make the collection within 24 hours. Sign up for SMS updates and we’ll let you know when the missed collection has been made.