London Borough of Croydon

Report a missed collection

Only report a missed collection if you have:

  • put the bins or boxes out before 6am on your collection day (visit about your area to check your collection day)
  • presented them just inside of your property boundary (do not leave it on the pavement)

You will only be able to report a missed collection after 6pm on the day of collection.

Household refuse, food waste or recycling collections

To report a missed collection, log into MyAccount and select Missed bin collection under the Report it section of the page. If you don’t already have a MyAccount you can register for one.

Garden waste collection

To report a missed garden waste collection, you must have already subscribed and paid for the new garden waste service. If you have, then log into MyAccount and select the Missed bin collection button below the garden waste bin.