How to report a missed collection
Only report a missed collection if you have:
- put the bins or boxes out before 6am on the correct day of collection. You can find your collection date by visiting the ‘About your area’ webpage.
- presented them just inside of your property boundary (please do not leave it on the pavement)
You will only be able to report a missed collection after 6pm on the day of collection.
Household refuse, food waste or recycling collections
Garden waste collection
To report a missed garden waste collection, you must have already subscribed and paid for the new garden waste service. If you have, then log into MyAccount and click on the ‘Missed bin collection’ button below the garden waste bin.