We are sending 162,800 bills for the new financial year 2021/22 , these will be posted out in batches between 17th and 25th March. Due to this we are experiencing high call volumes of customer contact. Please allow time for your bill to reach you. If you have not received your bill by 1st April then please let us know. Alternatively log onto My Account to view your bill
Liability, exemption and discount decisions
If you disagree that you should have been made liable for Council Tax, or have not received the exemption or discount you feel you are entitled to, you can appeal online.
You can also email or write to our Council Tax section appealing against the decision, providing any new evidence or information that will support your request. Our contact details are:
Croydon Council Tax team
Address: Council Tax team, Croydon Council, Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA
If we feel our original decision was correct and your appeal is turned down, we will contact you to advise. You can then appeal to the Valuation Tribunal, an independent body. The appeal must be made within 2 months of the day we notified you of the result of your original appeal.
You can only appeal to the Valuation Tribunal after you have appealed to the council. Contact details for the Valuation Tribunal are on GOV.UK.
It is very important that you continue to pay your Council Tax while any appeal is being considered. If you do not, the council can take recovery action against you such as issuing a summons or sending your debt to a bailiff.
If you have asked for a reduction in your bill and your appeal is successful we will send you a new Council Tax bill. The instalments on the new bill will take into account the payments you have already made.