We are currently issuing 162,800 bills for the new financial year 2021/22. The bills will be posted in batches. Please do not contact the Council before 1 April 2021 if you have not received your bill. Alternatively, you can view your bill online via My Account.
Sometimes we may call or text you. Calls will be from 0203 3230 201 and texts will be from from LBCroydon. Within the texts we use the URL textm.co – this is a genuine communication from Croydon Council.
Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments.
Setting up a Direct Debit allows you to:
- choose from 4 monthly instalment dates
- extend your payments over 12 months instead of the usual 10
- pay us automatically, avoiding reminders
- spread your payments out over the year
- be automatically entered into the Direct Debit prize draw to win your Council Tax being paid for a year
How to set up a Direct Debit
To set up a Direct Debit, complete a Council Tax Direct Debit instruction form.
You will need your Council Tax account reference number for the bill you want to pay, if you know it.
Some banks and building societies may not accept Direct Debit instructions. For example, card cash accounts, post office accounts and most savings accounts will not. Check with your provider first before proceeding.
If you choose to pay your Council Tax by Direct Debit you can have a choice of 4 flexible dates to suit you. For example, choose the 1st, 5th, 15th or 25th of the month for payment.
Change your bank details
To change the bank details on your existing Direct Debit, complete the Council Tax Direct Debit instruction form with your new bank account information. This will update your details.
If you wish to simply change the date of your Direct Debit, contact us. If you are emailing us with your change of date then include your name, account number and preferred date.
Croydon Council Tax team
Telephone: 02087 267 000 (select option 1)
Payment line: 0345 300 0614 (option 3)
If you've already set up a Direct Debit
If you currently pay your Council Tax by Direct Debit, you do not need to tell us each year. We will continue to take Debit Debits until you tell us otherwise.