Report a food waste collection problem
Report a missed collection
If your food waste collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.
If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem.
- not left for collection at the front of your property with your recycling bin
- contaminated with something other than food waste
- over-filled, preventing the lid from closing
In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account. You will have to wait for your next collection.