Report a recycling collection problem
Bins collection: Monday 10 November
We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.
If your entire street is not collected, please don’t report a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible. If other properties on your street are collected, please continue to report individual missed collections - where crews collect from other properties on the street but miss yours - in the usual way: report a missed collection.
Report a missed collection
If your recycling collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.
If we missed your collection by mistake, we will reschedule your collection for next working day after you report the problem. We will not return if it was not our mistake.
We will not return if the collection was not our mistake, for example if your recycling bin:
- was not left for collection at the front of your property
- contained non-recyclable rubbish
- contained food waste
- contained textiles
- contained batteries
- contained electrical waste
- contained garden waste
- contained DIY waste
- was over-filled, preventing the lid from closing
In these cases we will put a tag on your bin to explain why it was not collected. You will have to wait for your next collection.