Report a food waste collection problem

Report a missed collection

If your food waste collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem.

You can report a food waste collection problem in My Account.

Report now

We will not return if the collection was not our mistake, for example if your food waste bin was:

In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account. You will have to wait for your next collection.