Report a food waste collection problem

Rubbish and recycling collections are being severely impacted by the HGV driver shortage. Check our service status webpage for the latest information. 

Report a missed collection

If your food waste collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem.

You can report a food waste collection problem in My Account - rubbish and recycling.

Report now

We will not return if the collection was not our mistake, for example if your food waste bin was:

  • not left for collection at the front of your property with your recycling bin
  • contaminated with something other than food waste
  • over-filled, preventing the lid from closing

In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account - rubbish and recycling. You will have to wait for your next collection.