Gas safety services

Your rights as a council tenant to make sure your gas appliances are safe.

Contents

Prepare for a gas inspection

Before the appointment

You should:

  • clear the area around gas appliances so the engineer can access them easily
  • ventilate the space by opening windows, if possible, especially near the appliances
  • secure pets in another room to avoid distractions or accidents
  • have someone home who’s over 18 to allow access and discuss any concerns

During the service

You should:

  • verify the engineer’s ID: they should be Gas Safe registered and carry official identification
  • stay nearby in case the engineer needs to ask questions or point out issues
  • avoid using gas appliances while the inspection is underway
  • report any concerns you’ve noticed, like strange smells or appliance behaviour, or yellow flames

After the service

You should:

  • ask for a service record or safety certificate if applicable
  • follow any recommendations the engineer give, especially if repairs or replacements are advised
  • know the signs of carbon monoxide poisoning

If you ever smell gas or suspect a leak, leave the property immediately and call the National Gas Emergency Service on 0800 111 999.