London Borough of Croydon

Complaints procedure services & information

  • Making a complaint

    We will try to provide a high standard of service and rely on you to tell us how we are doing. Your Complaints help us know where we need to improve.

  • Complaints policy and procedure

    Corporate complaints policyand procedure

  • Vexatious and persistent complaints

    This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.

  • Adult social care complaints

    We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

  • Children’s social care complaints

    We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.