Making a complaint

Your complaints help us know where we need to improve.

If you have an issue, or you have tried reporting your problem but it has not been resolved, then you can register an official complaint and we'll do our best to resolve the issue.

Your complaint will be responded to within 20 working days. You can download and read our corporate complaints policy and procedure (PDF, 250KB).

Make a complaint

Complaints by post, email, or telephone

Complaints can also be submitted in writing, by email, or by telephone to:

Complaints Resolutions Team
7th Floor, Zone D
Bernard Weatherill House
8 Mint Walk

Phone: 020 8726 6000 ext 44010