Making a complaint

Your complaints help us know where we need to improve.

Tell us about a new issue

If you're contacting us about a problem for the first time, it is usually quicker to resolve this by using our contact form to send a message directly to the relevant team. Most teams are able to respond within 10 working days.

Send a message

Complain about an unresolved issue

If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaint and we'll do our best to resolve the issue.

Your complaint will be responded to within 20 working days. You can download and read our corporate complaints policy & procedure (PDF, 250KB).

Make a complaint


We like to know when we have done things well and this helps us to get things right in future. Use our form to write compliments about our services or our staff.

Write a compliment

Complaints by Post or telephone

Complaints can also be submitted in writing or by telephone to:

Complaints Resolutions Team
5th Floor Zone D 
Bernard Weatherill House
8 Mint Walk

By Phone: 020 8726 6000 ext 44010

Via Email: