Day to Day Transport Arrangements

For queries relating to the day to day transport arrangements, last minute cancellations or other urgent issues please call the Passenger Transport Team (open 07:00am to 17:00pm). Please be aware that there may be difficulty getting through to the team before 10:00am and after 14:00pm due to the volume of calls received.

07547662473 (Operational Supervisor)

For any non urgent enquiries for example cancellations please email us on:

Independent Travel Training

For further questions about what travel training includes, eligibility, or if you need to talk to someone about ongoing training please contact:  

Travel Training Team


Call: 020 8604 7578

For providers of training related services, suppliers and proposal of changes to training content please contact:

Monica Clarke - Senior Independent Travel Training Co-ordinator

Phone: 0208 726 6000 ext 13603

Mobile: 07436 031950

Entitlement and Travel Assistance Planning

To assess travel assistance entitlement or discuss a personalised travel plan (if eligible) please contact:

Koreen Sinclair - Personal Travel Planner


Phone: 020 86047412

Managing Team

To speak to our management team, find out about the appeals process or to discuss the travel provisions structure of Croydon council please contact:

Jackie Wright – Travel Assistance Commissioner and Manager of Alternative Travel Team


Phone: 020 8760 5454