Bulky waste collection

Find out how to arrange collection of large household items that cannot be reused or recycled.

Report a bulky waste collection problem

You can report bulky waste collection problems within 2 working days of the expected collection.

Please report a problem if:

  • you receive an email claiming the collection has been completed, but it has not
  • you have not received a collection after 10pm, within the 2 days of the expected collection date

Use the link in the email you received to submit a missed collection report. 

Waste collection email not received

If you have not received an email you can use the 'Make changes to my bulky waste order' link from your original confirmation email to report a missed collection after 10pm on the day of the collection.

You can also call us on 020 8726 6200 to report a problem with your collection.

When you can not report a collection

You will not be able to report a missed collection if the email you have received states the collection has not been completed. For example, if items were not put outside for collection.