If you have reported an issue to your landlord and they fail to act within a reasonable time, you can report it to us.

  • Phone: 020 8760 5476 (answerphone is monitored)
  • Mobile: 07808 009 709
  • Email: hsg-privatehousing@croydon.gov.uk          
  • Address: Place Department Public Realm Division Floor 6 zone A Bernard Weatherill House 8 Mint Walk Croydon CR0 1EA

Landlord licensing

Croydon does not currently have a selective licensing scheme apart from mandatory HMO licensing

Why are references for tenants required?

Landlords are encouraged to ask tenants for references, this was a condition of the licence. It is really important for landlords to ensure they have responsible tenants who are going to treat their property with care and respect.  It also means that any close tenant neighbours will be more likely to behave properly and have good neighbour relationships with less issues.  It is up to a landlord whether or not they grant a tenancy to a prospective tenant with no reference or a poor reference. 

This is the first time I have rented, what should I do about references?

We accept there are circumstances where it is not possible for prospective tenants to get references from previous landlords as they may be a first time renter or new to the UK. In these situations landlords are recommended to consider character references from banks, colleges, places of work etc.