Essential maintenance:
Some of our online forms will be unavailable from 7.30pm to 8.30pm, 3 November. We’re sorry for the inconvenience.
Housing tenancy services
Contact your tenancy officer online for enquiries relating to your council home.
Find your tenancy and income officer
Use our lookup to find your tenancy office, income officer and caretaker.
Contact the tenancy team online
Use the housing tenancy contact form for all enquiries relating to:
- anti-social behaviour
- death of a tenant
- end of tenancy
- fence or boundary issues
- grounds maintenance issues such as caretaking, cleaning or dumped rubbish
- notices or evictions
- tenancy amendments
- trees issues
We can help with the following enquiries:
- Changes to your tenancy - for example, succession assignment, name change, relationship breakdown, joint to sole
- Ending tenancies - for example, death of tenant succession, unauthorised occupiers, notice to terminate, residential care
- Fire or flood in your property
- Domestic violence and other types of violence outside the home (signposting role)
- Estate inspections
- Anti-social behaviour prevention and diversion
- Racial harassment and hate crimes
- Fraud (unauthorised occupants or occupancy checks)
- Environmental issues
- Support vulnerable adults
We are unable to provide advice on the following:
- Rent collection or arrears
- Inspecting and issuing repairs
- Private and housing association tenants
- Planned maintenance and improvements
- Allocation, waiting list, homelessness
- Rehousing
- Legal disrepair (when a tenant makes a claim against the council, allow your solicitor to represent you)
- Damp and mould
- Update on repairs