London Borough of Croydon

Banking for people who lack capacity to make decisions

For information, advice, guidance and support on banking for people who lack capacity to make decisions, download the leaflet below. 


A pre-paid debit card specifically designed for children, with parental controls, which aims to help children gain confidence with money. Anna Kennedy Online is working with goHenry as it can be a useful tool for parents of children with autism.

The British Institute of Learning Disabilities - BILD has provided an information pack to help people with learning disabilities to manage their money. It includes:

  • opening and using a bank account
  • keeping track of your money and budgeting
  • spending and saving
  • staying safe
  • where to go for more help and support

Visit the BILD website for more details

The leaflet below provides more information on money, including benefits and welfare support and charitable grants.

Money Advice Service

A free service set up by government to give independent advice on a range of financial issues, including debt and borrowing, care, illness and disability, budgeting and managing money.

Telephone: 0300 500 5000, or book a face-to-face session by calling 0333 321 3434


Money Saving Expert

Has published a free booklet, supported by Mind, Rethink, Christians Against Poverty and others, for people with mental health problems and those caring for them.

It covers how to handle debts when unwell, work with banks, free debt counselling, specific tips for bipolar disorder or depression sufferers, whether to declare a condition and more.

Read the guide at

Or visit their website at:

National Debt Line

This website will help you take 4 important steps to deal with your debts. Over 40 fact sheets and guides on debt topics. Our most popular fact sheets include:

  • debt relief orders (DROs)
  • debt-management plans (DMPs)
  • time limits for recovering debts

Telephone: 0808 808 4000

Website: www.nationaldebtline

Safer banking for Disabled People

The Payments Council has produced a consumer guide called: ‘Managing Payments – Safe ways to allow others to pay on your behalf’ to help disabled people stay safe if they need help with their finances.

Leaflet available at:

If you would like more information about your payment options, including anything in this leaflet, visit, ask in your bank, or contact us – we’ll be more than happy to help you.

By post: Payments Council, 2 Thomas More Square, London E1W 1YN

By email:


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