London Borough of Croydon

For up to date information on benefits you can telephone the Benefits Enquiry Line on freephone 0800 882 200 or go to Gov.uk/benefits which provides information on current benefits and eligibility.

An important benefit is Disability Living Allowance (DLA) which is paid to help with the costs of looking after a child who is under 16, has difficulties walking, or needs more looking after than a child of the same age who doesn't have a disability. There is also a DLA for adults but this will be changing as Personal Independence Payments are being introduced. Visit Gov.uk/benefits for information on disability benefits including DLA, Personal Independence Payments and Vaccine Damage Payment.

You can get help with completing the forms – see benefit surgeries below

Working Families provides information for parents of disabled children who want to get back to work. They also run helplines for questions about combining paid work and caring for disabled children. Telephone:  helpline 020 7253 7243  /  low income families legal helpline 0300 012 0312

Benefits advice

Welfare benefits hotline

The council runs a free telephone advice line: 0800 731 5920. It only takes a few minutes to check whether you may be entitled to any benefits or, if you are already claiming, that you are getting all the right benefits at the correct level.  If you are not, we may be able to help you complete the appropriate forms or provide details of other organisations that may be able to help you. The helpline is open on the following days and times:

  • Monday 2pm to 7pm
  • Tuesday 3pm to 4.30pm
  • Wednesday 11am to 2pm
  • Friday 9am to midday

There is also good advice and information at Gov.uk website which also includes an online benefits calculator.

Benefit surgeries

We provide benefit advice to families of children with disabilities living anywhere in Croydon. You can have a one-to-one meeting with an experienced welfare rights advisor, where you can discuss your circumstances and the advisor can identify possible entitlement to all available welfare benefits, tax credits, health benefits, or other services provided by the local authority or the voluntary sector. The advisor can help with the completion of claim forms. Contact: Crystal Centre, 47 St James' Roadd, Croydon CR0 2UR,  020 8274 6850.

There are also drop-in sessions around Croydon 

Benefits and debt advice: Carers Support Centre. Drop-in information and advice service, Monday to Friday, 10am to 4pm. Regular advice surgeries on issues such as benefits and debt. Contact:  24 George Street, Croydon, CR0 1PB. Telephone: 020 8649 9339, email: info@carersinfo.org.uk   www.carerssupportcentrecroydon.org.uk

Benefits and welfare advice: MENCAP  www.croydonmencap.org.uk.  This service is available to children and adults with learning disabilities and their family carers. Claims can be made for a child from the age of three months. What the service provides: Advice, support and help in applying for the benefits to which you are entitled; benefits include Disability Living Allowance (DLA), Employment and Support Allowance (ESA), Carers' Allowance and Housing Benefit.  Advice on whether or not you are entitled to claim benefits is provided through on-going one-to-one support, helping claimants to complete the appropriate claim forms. Advice is provided on how to contact relevant agencies and on helping families to gather evidence in support of their claim. Telephone:  020 8684 5890.

Benefits and welfare advice: Mind in Croydon: Factsheets are available on the Mind in Croydon website.  There is also a welfare benefits advice line 020 8763 2037 (Tuesday 10am to 1pm; Thursday 2pm to 5pm.) 

See the leaflet below for more information.

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