Make a comment or complaint and have your say | Croydon Council

Comments and complaints procedures

Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints.

Our customer commitment

Description of the council's customer service charter.

School admission appeals

How to appeal, what the deadlines are and the different processes for each year group.

Get involved and have your say

Includes participating in consultations, public petitions, commenting on planning applications, watching council meetings and more

Insurance claims against the council

Claimant representatives, insurance claim payments FOI dataset and claimant in person.

Report by the Local Government and Social Care Ombudsman 29 November 2022

Investigation into a complaint about the London Borough of Croydon

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Feedback

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You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.