Comments and complaints procedures

Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints.

Adult social care complaints

We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

Children’s social care complaints

We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

Unacceptable behaviour policy

This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.