Complaints procedure services & information

• Making a complaint

  Your complaints help us know where we need to improve.

• Complaints policy and procedure

  Corporate complaints policyand procedure

• Vexatious and persistent complaints

  This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.

• Adult social care complaints

  We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

• Children’s social care complaints

  We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.