Complaints procedure services & information
Making a complaint
Your complaints help us know where we need to improve.
Customer feedback and complaints form
Tell us, we are listening
Complaints policy and procedure
Corporate complaints policy and procedure.
Vexatious and persistent complaints
This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.
Adult social care complaints
We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.
Children’s social care complaints
We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.