Customer feedback and complaints services & information
Investigation into complaints against Kent County Council (reference number: 19 010 981) and London Borough of Croydon (reference number: 19 020 914)
26 November 2020
How to comment or make a complaint about any of the services we provide. We take customer complaints and appeals seriously and recognise their value as feedback on our services.
How to appeal, what the deadlines are and the different processes for different years.
Description of the council's customer service charter.