London Borough of Croydon

Every year, by law, we carry out a canvass of the borough to ensure that the electoral register is up to date.

It is a legal requirement to contact every household to check whether we have the correct people registered to vote and to ask residents to inform us of any changes. We are contacting households from July through to the end of November.

As part of the Government’s canvass reform programme, there are some changes to the canvass which are aimed at making the process simpler. You may receive an email or letter addressed to the Present Occupier, asking you to check who we have registered and tell us about any changes. We may also contact you by telephone or with a personal visit to your door.

Please read these communications carefully; instructions will be provided where a response is necessary.

The canvass this year is taking place during a challenging public health situation. We are working to ensure that we take account of public health guidelines, including the continued importance of social distancing.

Respond online

If you're able to, please confirm and inform us of any changes online using the information given in the letter or email.

This will avoid the need for any additional contact, making the process safer, more secure and will also save the council money.

Genuine communication


Some people will receive emails from Electoral Services on 15 July asking them to check and confirm the information we hold for their household is correct. Please be assured that these emails are genuine and will be sent from


You may be asked to visit This is a safe and secure website operated on behalf of the council and other local authorities.

Legal requirement

It is a legal requirement for residents to confirm details relating to their property. If you do not provide this information you may be fined £1,000.

What to do if someone lives at the property but is not listed on the form

Anyone not listed who lives at the property needs to be included in the response to update the register. They should also register to vote at

Find out more about registering to vote.


Electoral services

020 8726 6300
Address Line:

Electoral Services

The Town Hall

Katharine Street



9am to 5pm.