Annual electoral registration canvass

It is a legal requirement to contact every household to:

• check whether we have the correct people registered to vote
• ask residents to inform us of any changes

We are now contacting households to collect this information.

What you need to do

You must read all communications related to the annual election canvass and respond as soon as possible. Instructions will be provided where we need you to provide a response.

How we will contact you

By email

If we have an email address for a voter in a household, we will email them at the beginning of September. The email will include a link where you can check and confirm your information online.

If we have an email address for more than one person in the household, then multiple emails will be sent out. Only one person will need to respond. 

The email will include a link where you can check and confirm your information.

Emails from us will be sent from electoral.services.london.borough.of.croydon@notifications.service.gov.uk. Do not respond to emails from any other source.

By post

We send letters to each household that has not responded or received an email from us.

Each household will receive one of the following two letters, based on how we are able to match the details in our records.

The letters will be sent out in the week commencing 23 September.

Canvass Communication A (CCA)

This letter is sent when the details of all the voters in a household match our records. If any information has changed, then you need to let us know. You do not need to respond to this letter if there is no change.

Canvass Communication B (CCB)

This letter is sent when we have not been able to match the details of all the voters in a household against our records. You will need to respond to this letter and update your details.

How to respond

You can respond to Canvass Communication A and Canvass Communication B in the following ways:

• online
• by phone
• by text
• by completing and returning a canvass form

Canvass form

Households that do not respond to the CCB will be sent a canvass form in October.

If there is still no response, we will follow up in November with a personal visit from a canvasser employed by us.

Legal requirement

It is a legal requirement for residents to confirm details relating to their property. If you do not provide this information you may be fined £1,000.

If someone lives at the property but is not listed on the form

Anyone not listed who lives at the property needs to be included in the response to update the register. They should also register to vote at gov.uk/register-to-vote.

Find out more about registering to vote and who is eligible to register.