Annual electoral registration canvass

Every year, by law, we carry out a canvass of the borough to ensure that the electoral register is up to date.

It is a legal requirement to contact every household to check whether we have the correct people registered to vote and to ask residents to inform us of any changes. We are contacting households from July through to the end of February 2022.

Data matching

In order to try and make the canvass as efficient as possible, electoral registration data has been matched against Department for Work and Pensions data, and data held by the Council including Council Tax information. The type of communication that is sent to each household will vary depending on whether it has been possible to match the details of all the voters in a household against one of these other data sets.

Canvass Communication A

Where it has been possible to match the details of all the voters in a household against one of these other data sets the households will be sent a Canvass Communication A (CCA). This is a letter confirming the details of who is registered. Residents do not need to respond to this letter if there is no change. These letters will be dispatched around 6 August.

Genuine communication

Where we have an email address for a voter in a household that will be receiving a CCA, we will email them in mid-July. If we have an email address for more than one person in the household then multiple emails will be sent out but only one person will need to respond. The email will provide a link where residents can check and confirm the information for their address online. If voters do so by 25 July then the CCA letter will not need to be printed and sent to the household, which will save the Council money. Please be assured that these emails are genuine and will be sent from electoral.services.london.borough.of.croydon@notifications.service.gov.uk. 

Canvass Form

Where it has not been possible to match the details of all the voters in a household against one of these other data sets, households will be sent a Canvass Form. Residents must respond to this form, online, by phone or text or by completing and returning the form.

If you're able to, please confirm and inform us of any changes online. The website for responding online is www.householdresponse.com/croydon. This is a safe and secure website operated on behalf of the council and other local authorities.

This is will save the Council money and makes the process quicker.
There will be pre-paid return envelopes included with the canvass forms sent out.

This will be addressed to:
Civica Election Services
London
N81 1ER

Civica Election Services have been contacted by the Council to receive, scan and securely store returned forms. Civica will securely destroy all forms after completion of the canvass.

If a response is not received to the Canvass Form, then a reminder form will be sent  to the Household later in the year, and may be followed up by a personal by a Canvasser employed by the council.

Please follow instructions

Please read the communication(s) you receive carefully; instructions will be provided where a response is necessary.

Legal requirement

It is a legal requirement for residents to confirm details relating to their property. If you do not provide this information you may be fined £1,000.

What to do if someone lives at the property but is not listed on the form

Anyone not listed who lives at the property needs to be included in the response to update the register. They should also register to vote at gov.uk/register-to-vote.

Find out more about registering to vote.

Governance referendum 7 October 2021

A governance referendum will take place on Thursday 7 October 2021. Voters will have the opportunity to vote on whether Croydon Council should retain its current system of governance, where the leader, who is an elected councillor, is chosen by a vote of the other elected councillors, or change to a system where the Council is led by a Mayor elected by voters. The deadline to register to vote in this referendum is Tuesday 21 September 2021.

For more information on the governance referendum please go to www.croydon.gov.uk/referendum