Making a complaint
Your complaints help us know where we need to improve.
Customer feedback and complaints form
Tell us, we are listening
Corporate complaints policy and procedure
Corporate complaints policy and procedure.
Adult social care complaints
We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.
Children’s social care complaints
We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.
Vexatious and persistent complaints
This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.
Members' Code of Conduct
Information on the formal procedure for complaints about Members’ conduct.