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  • My Account
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  4. Comments and complaints procedures

Comments and complaints procedures

Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints.

Making a complaint

Your complaints help us know where we need to improve.

Customer feedback and complaints form

Tell us, we are listening

Corporate complaints policy and procedure

Corporate complaints policy and procedure.

Adult social care complaints

We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

Children’s social care complaints

We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

Vexatious and persistent complaints

This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.

Members' Code of Conduct

Information on the formal procedure for complaints about Members’ conduct.

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