Comments and complaints procedures

Your complaints help us know where we need to improve.

Tell us, we are listening

Corporate complaints policy and procedure.

We are committed to providing high quality adult social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

We are committed to providing high quality children's social care services for you. Sometimes you can think of a better way of doing things. We want to know so that we can put it right.

This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions.

Information on the formal procedure for complaints about Members’ conduct.