London Borough of Croydon

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Registering a death

Registering a death is free. Deaths must be registered within 5 days of the event, unless a coroner is conducting an investigation into the circumstances.

Registering by phone

We are now registering deaths over the telephone. Please continue to make your appointment online but note you will not have to attend in person to register the death and receive the paperwork necessary to conduct the funeral.

What we need

We need to have The Medical Certificate of Cause of Death (MCCD) in order for the registration to proceed. If the death occurred in Croydon University Hospital the Bereavement team will send the certificate through.

Please note, this may take a day or two so please therefore do not make an appointment until you have been told the MCCD has been sent.

If the death occurred in the community, at home or in a Care home, the certifying doctor should send the MCCD through to Register.Office@croydon.gov.uk

This this can take a day or two. Please bear with us and we will contact you as soon as we can to register the death.

We will send the “green” form to your funeral director, please ensure you have an email address for your funeral director when we call you.

Booking an appointment

Book an appointment to register a death. You must bring the medical certificate issued by a doctor, showing the cause of death. If the death has been referred to a coroner, the coroner's office will advise you what to do. The appointment will last around 30 minutes.

If you require a burial within 24 hours, call 020 8726 6300 between 9am and 4pm, Monday to Friday.

On Saturdays, Sundays and public holidays, call 07909 893145 beween 9am and 11am.

There is no service on Easter Sunday or Christmas Day

Who can register a death

If the person died in a house or hospital:

  • a relative
  • someone present at the death
  • an occupant of the house where the death took place
  • an official from the hospital where the death took place
  • the person making the arrangements with the funeral directors

If the death took place anywhere else:

  • a relative
  • someone present at the death
  • the person who found the body
  • the person in charge of the body
  • the person making the arrangements with the funeral directors

What happens at your registration appointment

Your appointment will last around 30 minutes. At your appointment we'll take you through the form and issue you with a certificate for burial or cremation – this is required by the funeral director.

You'll need to provide us with:

  • a medical certificate issued by a doctor showing the cause of death (if the death has been referred to a coroner, the coroner's office will advise you what to do)
  • the passport or nationality identity card of the deceased, if available
  • information about when and where the death occurred
  • the full name of the deceased, including any maiden name
  • date and place of birth of the deceased
  • occupation of the deceased
  • address of the deceased
  • the full name and occupation of the spouse or civil partner, if the deceased was married or in a civil partnership

Mistakes on certificates

If you discover that there is a mistake on the certificate, contact us as soon as possible on the details below for further advice.

There is a fee of between £75 to £90 for correcting certificates which is payable in advance.

The fee must be paid regardless of whether the correction goes ahead or not. 

You will also have to pay £11 for each copy of the newly corrected certificate.

Charges

Registering a death

Registering a death is free of charge. You will be given a document which allows you to arrange the burial or cremation and a certificate for social security purposes.

Additional certificates

If you need copies of the death registration, a fee of £11 per copy is payable to the registrar.

If you do not purchase these on the day that you register the death, you can order certificates online for £11 each.

How to pay

Payment can be made by debit or credit card, or cheque (made payable to Croydon council).

Registering a death at another register office

You can register a death at any register office in England or Wales, but you will not be given any documentation. The details of the death will be passed to Croydon register office who will then send your certificates. This can slow down the registration process and delay funeral arrangements.

Contacts

Croydon Register Office

Telephone: 
020 8726 6300
Address Line:

Ground Floor Offices

Croydon Town Hall

Fell Road

Croydon

CR0 1NX

Monday to Friday 9.30am to 4pm (closed on the first Wednesday morning of every month for training)