London Borough of Croydon

When you are making the appointment to register the death, you will be given information about Tell Us Once, a free government service that allows you to report a death only once, telling central and local government electronically at the same time.

If the death has taken place in Croydon, you should register the death at the Croydon Register Office. This is known as a 'declaration' of the death. It is a legal requirement to register a death within 5 days.

How to book an appointment

To book an appointment to register a death, visit our Registrar eBookings website.

If you require a burial within 24 hours, call us on 020 8726 6300 between 9am and 4pm, Monday to Friday.

Weekend and public holiday bookings

On Saturdays, Sundays and public holidays (with the exception of Easter Sunday and Christmas Day) we have a registrar available between 9am to 11am each day. To access this service call 07909 893145.

All deaths must be registered within 5 days of the death taking place unless a coroner is conducting an investigation into the circumstances.

Who can register a death

If the person died in a house or hospital:

  • a relative
  • someone present at the death
  • an occupant of the house where the death took place
  • an official from the hospital where the death took place
  • the person making the arrangements with the funeral directors.

If the death took place anywhere else:

  • a relative
  • someone present at the death
  • the person who found the body
  • the person in charge of the body
  • the person making the arrangements with the funeral directors.

Registering a death at an office not in Croydon

You can also register a death at any other register office in England or Wales.

If you choose to register a death in a district other than where the death took place, you will not be given any documentation on the day of your appointment. This can slow down the registration process significantly and potentially delay any funeral arrangements.

The details of the death will be passed to Croydon Register Office who will issue and post the certificate to you.

What to bring with you to the appointment

You will need to bring the following to your appointment:

  • a medical certificate issued by a doctor showing the cause of death (if the death has been referred to a coroner, the coroner's office will advise you what to do)
  • information about when and where the death occurred
  • the full name of the deceased, including maiden name/s if applicable
  • the deceased date and place of birth
  • the deceased occupation
  • the deceased address
  • if the deceased was married or in a civil partnership the full name and occupation of the spouse/civil partner

Before attending you appointment, check all spelling of names/character accents in names. We strongly advise you to bring the deceased passport/nationality identity card with you

If you discover that there is a mistake on the certificate, contact us as soon as possible on the details below for further advice.

There is a fee of between £75 to £90 associated with correcting certificates which is payable upon application. The fee is a consideration fee and must be paid before any analysis of the case is undertaken.

The fee must be paid regardless of whether the correction goes ahead or not. The fee does not include the cost for a certificate after the correction is completed.

Your appointment will take approximately 30 minutes. If you are running late, please advise this office.

Charges

Registering a death is free of charge. You will be given a document which allows you to arrange the burial or cremation and a certificate for social security purposes.

Additional certificate

If you need copies of the death registration, for example, for probate or access to bank accounts, a fee of £11 per copy is payable to the registrar.

If you do not purchase these on the day that you register the death, you can order certificates online for £11 each.

How to pay

Payment can be made by:

1. Debit or credit card
2. Cheques (made payable to Croydon Council)

We do not accept cash payments.

Contacts

Croydon Register Office

Address Line:

Ground Floor Offices

Croydon Town Hall

Fell Road

Croydon

CR0 1NX

Monday to Friday 9.30am to 4pm (closed on the first Wednesday morning of every month for training)