London Borough of Croydon

Scams include telephone calls, letters, emails and text messages. The golden rule is that if it looks too good to be true, it probably is.

Unfortunately, these promotions are a dishonest attempt to make you part with your money. Be very suspicious of unsolicited offers and things where you have to respond at once. Avoid making expensive 090 premium rate phone calls, often used by swindlers to carry out scams.

You can register with the Telephone Preference Service making it unlawful for a business to make an unsolicited telephone call, the registration number is 0845 070 0707, or use the link below to register online.

To reduce chances of being swindled make sure you know who it is you are dealing with and be certain to protect your personal information, only share credit card details with a company you know and trust. Read all the small print and never pay for a "free" gift. Seek professional advice from an accountant or solicitor if necessary, particularly if large sums of money are involved.

A scams advice pack is available on request to Croydon residents. Information contained in the pack can also be found in downloadable files below.

'The little book of big scams' is a comprehensive guide on fraud prevention produced by the Metropolitan Police, and can be downloaded from https://www.met.police.uk/globalassets/downloads/fraud/the-little-book-of-big-scams.pdf

You can report scams and fraud to Action Fraud, which is the UK's national reporting centre for fraud and internet crime, where you should report fraud if you have been scammed, defrauded or experienced cyber crime.

Remember you can also get advice about your rights and report any problems to the Citizens Advice Consumer Service on 03454 04 05 06.

How to get help

Citizens Advice Consumer Service offers a telephone service, Monday to Friday 9am - 5pm on the number listed below. You can also use the link below to register your complaint at Citizens Advice Consumer Service online.

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