London Borough of Croydon

Our Customers Account is a service offering customers and businesses the facility to access up-to-date account information online in a secure, convenient and accessible manner.

What is it?

The Customers Account allows you to access your business rates account(s) online. By registering for this service you will be able to access information such as:

  • your current balance
  • which exemptions and reliefs you may have been granted
  • the payments you have made and the instalments that remain for the year.

How will it work?

Once you have registered for the Customers Account you will be able to view details for all of your subscribed accounts on the internet at your convenience. If there are any changes to your account, for example, if you are sent a new bill or have had a new relief applied, we will notify you by email that a change has taken place.

Please note: if you are jointly and severally liable for business rates, you will need to secure the agreement of the other ratepayer(s) before you register for online billing.

Will I still receive a paper bill?

If you register for the Customers Account you will be opting out of receiving your bill in paper format as the service will be fully electronic.

When you register for the Customers Account we will send a letter giving your secure pin number. This letter will be addressed to the person whose name first appears on the business rates account.

How secure are my account details?

The Customers Account incorporates a number of measures to ensure that viewing your account details is secure and your personal data is protected. These measures include:

  • government standard authentication when you register for the service
  • password protected access to your account
  • encrypted data transmission via a secure internet connection when you log on to your account, ensuring that your details are not accessible to any third party.

If you would like to register for this free service please visit the Customers Account website.


Business rates

020 8726 7000 option 4
Address Line:

Business rates

Croydon Council

5th floor, Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA