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The provider portal is an electronic gateway between providers of adult social care services and Croydon Council. It can be used to:
You can only use the provider portal if access has been set up for you by the council.
If you are a new adult provider who requires access, please email adultsproviderportal@croydon.gov.uk.
For domiciliary care providers, payments will be made on submission of your accounts and actuals.
Domiciliary care: Weekly pay runs on Wednesday and Friday
Care Homes (Nursing and Residential) and Supported Living: Four weekly pay runs (DOCX, 151KB)
If you have any questions or require further assistance or debt support services, please email cdrec2@croydon.gov.uk or phone 0208 667 8460.
Read more information on supplier invoices and payments.
For further assistance, please contact SocialServices.SSFAT@croydon.gov.uk or phone our charging helpline on 0208 760 5676.
We run a scheme called the Premier Supplier Programme where suppliers agree that in exchange for early payment, a small percentage rebate will be deducted on every invoice that is accelerated. Local Suppliers can sign up for FreePay without a rebate being taken from any invoices. FreePay are suppliers who are registered in Croydon with an annual turnover of less than £650k or have less than 10 staff members. For more details visit the Premier Supplier Programme information page.
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