London Borough of Croydon

An area that is heavily littered or fly-tipped gives the perception of increased crime levels and safety concerns. It also encourages others to dump their rubbish there. Fly-tipping costs hundreds of thousands of pounds in clearance charges each year - money that ultimately comes out of council tax payers' pockets. Don't (allow others to) mess with Croydon. Take pride in your area.

Reporting a fly-tip

We have made it easy for you to report a fly-tip:

  • Email: flytip@croydon.gov.uk
  • Call the environmental team on 020 8726 6200 (option 2 for fly-tipping)
  • Download the free My Croydon smartphone app (available from the Google Play store for Android smartphones or Apple iTunes store for iPhones)
  • Use of dedicated fly-tip hotline number 020 8604 7000
  • Report it via My Account - Registering for My Account will allow you to see all of your reporting information, and dealings with the council in one place. 

Clearing fly-tips

We aim to resolve reported issues within two working days. In some instances, it may take longer to resolve; for example if it is on private land and access is required.

The council will only clear up fly-tips on public or council-owned land. 

Clearing fly-tipping from private land is the responsibility of the landowner. If you need our help, we will charge you for the service. If you are responsible for land or are a private landowner, you must ensure that your land is as secure as is practically possible. Penalties for fly-tipping will apply if you allow someone to fly-tip on your land.

Abandoned shopping trolleys

We cannot collect abandoned shopping trolleys as flytips as they are the property of the retailer. If you need to report an abandoned shopping trolley, please contact the retailer directly, or report to Trolleywise by phone on 0800 316 1241, email trolleywise@wanzl.co.uk or visit www.trolleywise.co.uk You can also report via the free Trolleywise mobile phone app.

Prosecutions and legal action

Fly-tipping is illegal. We will name and shame anyone prosecuted for fly-tipping in Croydon. Our enforcement patrols will be targeting litter hotspots, if there is a pattern of fly-tipping in an area, we will arrange for CCTV surveillance to catch those responsible.

Dumping waste illegally is a serious criminal offence (Environmental Protection Act 1990); it carries a fine of up to £50,000 (unlimited if the case goes to the Crown Court) and you could also face a prison sentence of up to five years.

Vehicles and fly-tipping

Reports of vehicles used for fly-tipping are investigated by our enforcement officers. We aim to trace and prosecute the registered owner of all vehicles involved in this act. The police have the power to seize any vehicle used for this offence. If a vehicle registered to you is used to fly-tip it can be seized and crushed and both driver and the owner of the vehicle can be prosecuted.

Have you checked?

By giving your waste to someone else you could still face penalties of up to £5,000 if you don't check that the company or person has a licence to carry waste. Ask to see their licence or arrange to have it taken by a licensed carrier. You can email enquiries@environment-agency.gov.uk for details of registered waste carriers.

Taking action

We know it is only a small minority of people who don't take care of our borough. We rely on your help to bring prosecutions and stop those who continue to mess with Croydon, please help us by reporting enviro-crimes.

If you see someone fly-tipping, make a note of:

  • how many people are involved and what they look like
  • what has been tipped - how much and what it looks like
  • details of any vehicles involved including make, colour and registration number if possible.

If you discover fly-tipped waste:

1. Don't touch the waste - it may contain syringes, toxic chemicals or other hazardous substances

2. Don't disturb the site - there may be evidence that could help identify the fly-tippers and lead to their prosecution

3. Visually try to work out what the waste consists of and how much there is

4. Make a note of the day, date and time you saw the tipping, its exact location and whether it’s in or near water.

5. Take a photo if it's safe and possible to do so

Remember that fly-tippers are doing something illegal. Be very careful - they are unlikely to welcome people observing them or taking notes or photographs. Incidents of fly-tipping can be quickly and easily reported to the council using the details below.

Don't mess with Croydon: take pride

Contacts

Fly-tipping

Telephone: 
020 8604 7000 (hotline)