London Borough of Croydon

Changing or improving your flat or maisonette

You must get our permission before carrying out improvements or alterations to any part of a council owned or managed property.

Please download the Leaseholder home improvements leaflet for more details.

How to report repairs that are the responsibility of the council

We are responsible for maintaining and repairing specific parts of council estate buildings and the grounds around them.

For details see Your lease explained.    

If you notice that a repair is needed to an area that is our responsibility you can report it via the Housing repairs link in the 'Report it' section or by contacting your local repairs office (details below)


In an emergency contact your estate's registered caretaker.

If you do not have a resident caretaker, contact your local repairs office at any time.

How quickly will the repair be carried out?

Our targets for dealing with repairs depend on their urgency. These are:

  • Emergency: two hours (example, serious flooding)
  • Urgent: 24 hours (example, complete failure of communal lighting system)
  • Priority 3: seven days (example, damaged light fitting)
  • Priority 4: six weeks (example, leaking gutter)


Leasehold services team

020 8726 6100 extn 65480
Address Line:

Housing, Assessment and Solutions

Floor 3, Zone B

Bernard Weatherill House

8 Mint Walk




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