We are improving our site by involving residents.
Help us continue to improve by giving your feedback
How council tenants can pay their rent and help to make payments.
There are a number of ways to pay your rent.
There are advantages to paying your rent by direct debit and many of our tenants are doing just that. We will even give you a one-off payment of £15 when you set up a rent direct debit and £5 for garages.
Once you have agreed to pay by direct debit you will benefit from:
To start paying by direct debit, download, complete and return the rents direct debit form below.
You can also make individual online payments to your account.
Download a standing order form below. Write your rent account number on the form before sending it to your bank or building society.
If your tenancy ends, it will be your responsibility to cancel the standing order.
You can pay your rent and council tax at post offices and PayPoint outlets throughout the region using the payment card.
Find your nearest PayPoint outlet.
You can make a credit or debit card payment by telephone on 0345 3000 614.
Use these account details:
Bank: National Westminster Bank plc. Head office
Collection Sort Code: 57-10-70
Account Number: 01000624
Payable to: Croydon Council
When you first use the Housing online service, you will need to create an account.
To create an account you will need the following:
Housing online service user guide (PDF, 740KB)
Housing online service, frequently asked questions (PDF 600KB)
If you need to contact your income officer, create an online account to book an appointment.
Telephone: 020 8726 6100
Email: councilrents@croydon.gov.uk
Address: Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA
Housing Rent direct debit form (PDF, 1.6MB)
Managing debt fact sheet (PDF, 73.9KB)
Managing your money fact sheet (PDF, 71.9KB)
Housing rent standing order form (PDF, 34.6KB)
NEW Help improve this site by giving feedback Show Hide
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.