Paying your rent

How council tenants can pay their rent and help to make payments.

Paying your rent

There are a number of ways to pay your rent.

Ways you can pay your rent

Direct debit

There are advantages to paying your rent by direct debit and many of our tenants are doing just that. We will even give you a one-off payment of £15 when you set up a rent direct debit and £5 for garages. 

Once you have agreed to pay by direct debit you will benefit from:

  • automatic payments - you no longer have to remember to pay each month
  • payment date options - you can choose to have your payments taken on either the 1st, 7th, 4th or the 25th  of each month
  • if a credit (pre-payment) or debit (arrears) is created on your rent account, your direct debit payment will be recalculated to take into consideration any changes to your account for the remaining monthly payments; you will receive 5 days notification of any changes to your direct debit payments
  • when a tenancy ends the direct debit automatically ends the council will update your direct debit every year and inform you of any changes

To start paying by direct debit, download, complete and return the rents direct debit form below.

Housing Online service

When you first use the Housing online service, you will need to create an account.

To create an account you will need the following:

  • Email address
  • Rent account number
  • Full name – first and last name
  • Date of birth

Housing online service user guide (PDF, 740KB)

Housing online service, frequently asked questions (PDF 600KB)

View your account 

Make a payment

You can still make individual online payments on your account.

Pay now

Standing order

Download a standing order form below. Write your rent account number on the form before sending it to your bank or building society.

If your tenancy ends, it will be your responsibility to cancel the standing order.

Post office and PayPoint outlets

You can pay your rent and council tax at post offices and PayPoint outlets throughout the region using the payment card.

Find your nearest PayPoint outlet.

By telephone

You can make a credit or debit card payment by telephone on 0345 3000 614. 

Online banking

Use these account details:

Bank: National Westminster Bank plc. Head office

Collection Sort Code: 57-10-70

Account Number: 01000624

Payable to: Croydon Council

Contact us

If you need to contact your income officer, use our online form.

Housing assessments and solutions telephone: 020 8726 6100.


Housing Rent direct debit form (PDF, 1.6MB)

Managing debt fact sheet (PDF, 73.9KB)

Managing your money fact sheet (PDF, 71.9KB)

Housing rent standing order form (PDF, 34.6KB)