Paying your rent
How council tenants can pay their rent, get payment advice, and find out more about rent and service charges.
Ways you can pay your rent
There are a number of ways to pay your rent.
Direct debit
Once you have agreed to pay by direct debit you will benefit from:
- automatic payments - you no longer have to remember to pay each month
- payment date options - you can choose to have your payments taken on either the 1st, 7th, 14th or 25th of each month
- if a credit (pre-payment) or debit (arrears) is created on your rent account, your direct debit payment will be recalculated to take into consideration any changes to your account for the remaining monthly payments; you will receive 5 days notification of any changes to your direct debit payments
- when a tenancy ends the direct debit automatically ends the council will update your direct debit every year and inform you of any changes
To start paying by direct debit, complete and return the rent direct debit form.
Pay by Bank
Pay by Bank is a quick and secure way to pay online directly from your bank account.
When you make a payment, select Pay by Bank and choose your bank from the list. You'll be taken to your banking app or online banking, where you can log in, check the payment details and approve the payment.
You do not need to enter your card details.
Debit card payment
You can also make individual online payments to your account.
Standing order
Complete a rent standing order form. Write your rent account number on the form before sending it to your bank or building society.
If your tenancy ends, it will be your responsibility to cancel the standing order.
Post office and PayPoint outlets
You can pay your rent and council tax at post offices and PayPoint outlets throughout the region using the payment card.
Find your nearest PayPoint outlet.
By telephone
You can make a credit or debit card payment by telephone on 0345 3000 614.
Online banking
Use these account details:
Bank: National Westminster Bank plc. Head office
Collection Sort Code: 57-10-70
Account Number: 01000624
Payable to: Croydon Council
View your housing account online
When you first use the Housing online service, you will need to create an account.
To create an account you will need the following:
- email address
- rent account number
- first and last name
- date of birth
Housing Online service user guide (PDF, 740KB).
Housing Online frequently asked questions (PDF, 425KB).
Contact us
If you need to contact your income officer, create an online account to book an appointment.
Telephone: 020 8726 6100
Email: councilrents@croydon.gov.uk
Address: Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA
Downloads
Housing rent direct debit form (PDF, 1.6MB).
Managing debt fact sheet (PDF, 73.9KB).