Conditions of tenancy

Tenancy strategy consultation

We’re updating how social housing is managed in Croydon for the next five years. Your feedback will help us make tenancies fair and secure for everyone. Your opinion matters and will help shape the final plan.

Take part in our tenancy strategy consultation.  The consultation is open until Sunday 15 February 2026.

Conditions of tenancy

As your landlord, the council has a number of key responsibilities towards you, including:

• ensuring you are able to enjoy your home in peace and quiet
• maintaining your home in a fit condition
• keeping your home safe
• cleaning and caring for the communal areas and environment around your home.

You, in return, have a number of responsibilities as described in this booklet, including:

• paying your rent and charges
• behaving in a way that is not antisocial or causes a nuisance to your neighbours and/or the employees of the council, their agents or those carrying out lawful activity on the instruction of the council
• showing respect towards other residents and not abusing them or the employees of the council, their agents or those carrying lawful activity on the instruction of the council
• looking after your home and the environment
• telling us when repairs are needed, and giving access to the repairs staff.

We will not hesitate to take action against tenants who deliberately fail to observe the conditions of tenancy. Such action will, where appropriate, include seeking possession of the home, obtaining an injunction to stop the anti-social behaviour or harassment or using any other legal remedies. This could result in you and your family being evicted from your home.