Repairs to council homes

How to request  repair

request a repair online:

you will need to create an online account, then click on ‘Report it’ and then ‘Housing Repairs’ to log your repair.

Do not report emergency repairs online.  Call our contact centre on 020 8726 6101 for all emergency repairs

By Telephone

you can phone our contact centre on 020 8726 6101. Our contact centre is open 24 hours a day, 365 days a year.  You can request an repair, change your appointment or enquire about an existing repair

In person

visit Access Croydon at Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA

Report a communal repair

If you live in a block and see a communal repair it is your responsibility to report it. Communal repairs can be reported in the same way as normal repairs. 

Appointment slots do not apply to communal repairs and you will not usually need to be at the property when we carry out the repair. If access through your property is required, we will call you in advance to let you know when we are coming.

Appointments

Appointments for repairs are Monday to Friday. You will be able to tell us which day or time is most convenient for you and we will, where possible accommodate this.

Time slots are :
Morning slot – 8am to 1pm
Afternoon slot – 12pm to 5pm

Appointment slots are for attendance only. The actual repair may take longer to complete.

We do not give appointment for emergency or urgent repairs. We aim to respond to these repairs between 2 and 24 hours.

If any measuring is required or the repair is not straight forward we may need to visit before we can carry out the actual repair.

Keeping you informed

If  you have provided us with a mobile number, you will usually receive a series of text messages to:

• confirm you appointment date /slot
• remind you the day before the appointment
• let you know the contractors are on their way
• After completion of the repair to confirm you are satisfied with the repair

(you will not receive a text for emergency or urgent repairs)

Changes to appointments

If you are unable to keep an appointment please telephone and let us know as soon as possible. We can rearrange the appointment for you and may be able to offer your original slot to another tenant.

Repairs guide

See our Repairs guide for tenants for more information