Grounds maintenance
Our housing grounds maintenance service looks after the green spaces and shared outdoor areas on our housing estates. This includes cutting grass, trimming hedges and shrubs, caring for planted areas, removing weeds and litter, and maintaining young trees.
It does not include parks, public roads or highway verges which are managed separately.
To help provide a reliable and consistent service, our housing estates have been divided into four areas, known as Lots. These are different from Croydon’s ward boundaries and have been designed to make the service easier to manage and deliver across all housing estates.
Each lot is managed by a dedicated contractor:
- Lot 1, North Croydon: Krinkels UK, covering areas such as Norbury, Selhurst and Upper Shirley
- Lot 2, East Croydon: Krinkels UK, covering areas such as New Addington, Shirley, South Norwood and Woodside
- Lot 3, South Croydon: Groundscapes Ltd, covering areas such as Coulsdon, Purley, Kenley and South Croydon
- Lot 4, Extra Care and Sheltered housing: Greener Solutions, covering accommodation such as Concord House, Windsor House and Sycamore House
About the contractors
Krinkels UK ,Groundscapes and Greener Solutions are experienced companies with long-standing expertise in maintaining estates and open spaces across the region.
These new arrangements will help keep estates well maintained throughout the year and support residents to take more pride in their surroundings.
If you have any questions about housing grounds maintenance, please contact housingestateservices@croydon.gov.uk.
Neighbourhood caretakers responsibilities
Neighbourhood caretakers clean internal communal areas to blocks of flats. Their responsibilities will depend on what kind of flat you live in.
Most of the high rise blocks (classified as level 1) get some services daily, for example the lifts and lobbies are swept and washed every day. Other blocks (classified as level 2) will get most services weekly and some monthly, for example the stairs will be swept and washed each week.
Caretaking: Estate service photobook as used by Croydon Council, March 2024 (PDF, 11MB).
Your block cleaning schedule
You can take a look at the cleaning schedule on your noticeboards or email Tenancy.CaretakingOMs@croydon.gov.uk to request the schedule.
Litter and sweeping service times
Veolia is the contractor who cleans all external areas. They pick up litter and sweep:
- hard standing areas
- play areas
- garage and parking areas
- grass and shrub areas
Your area is meant to be maintained to a good standard. If you feel that the standard has fallen, you can report this by downloading the Love Clean Streets App via your Play store or Apple store. Or you can report the issue to your Operational Manager by emailing Tenancy.CaretakingOMs@croydon.gov.uk.
Tell us what you think about the service
You can tell to us about the neighbourhood services you receive in your area. If you live in a council owned block or estate and are interested in getting involved visit the neighbourhood voice pages.