Customer Influence and Assurance Panel

Contents

Key Responsibilities

Skills you will need to apply for the role

  • excellent written and verbal communication skills, including the ability to convey complex information in a clear and concise manner
  • the ability to analyse and understand data to evaluate performance and identify areas for improvement
  • ability to analyse, absorb and interpret written information
  • demonstrable leadership skills, including the ability to facilitate group discussions, build consensus, and drive action
  • commitment to actively listen to the concerns and ideas of others and value diverse perspectives
  • ability to hold Croydon to account to ensure the views of all customers and communities are considered
  • ability to work collaboratively at a strategic level, for example, with our directors and senior managers 
  • ability to identify issues and work towards solutions that benefit all our residents
  • experience using technology for communication and information access (support is available)
  • personal commitment to self development and learning, and equality, diversity and inclusion
  • strong interpersonal skills including a willingness, to present to strategic groups and board members. (support is available).
  • ability to express your own views and represent the needs of others clearly and confidently 

These skills are not required, but are relevant if you have them

  • experience serving on other committees or boards (within the housing sector or other relevant fields)
  • knowledge of the challenges and opportunities facing the housing sector
  • knowledge of housing legislation and the social housing regulatory environment
  • a history of advocating for the needs of others demonstrating your ability to champion customer voices
  • knowledge or experience in customer service or other sectors, providing community-based services

Downloads

Customer Influence and Assurance Panel member key responsibilities (PDF, 155KB)

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